Dear VIP Customer,

From Sept.01 2004 to Oct.31 2004, Ping An Property and Casualty Insurance Company (Ping An P & C) will host its Customer Service Festival. On behalf of Ping An P & C and its all employees, I would like to take this occasion to express our sincerely appreciation and best wishes to all of you. In addition, I would like to thank you for your long-term standing trust and support to Ping An.

During the history of Ping An P & C's development, it has been experienced various changes and transformation, however, the company's goal, which is keeping faith, efficiency, customer and service as our primary priority has never been changed. Satisfying the requirements of you, as our valuable customers, is always the motivation for the changes and transformation. Currently, Ping An P & C is the only one company in China that can make auto claim handling and claim payment through Internet, and established its E-system for internal claims processing. The Customer service hot line, 95512, can provide nation wide insurance service line in China. Looking forward, Ping An will continue to reinforce on developing customer needed product, creating new sales channel and service measure to become a world-class insurance company with well-established track record.

Recently, Ping An Group made a successful IPO in Hong Kong and became a multi-line national financial institution that conduct business in life insurance, P & C insurance, trust, securities brokerage and overseas operation. All efforts that Ping An has been made is for satisfying our customer’s needs. For further improving our service, we hope Ping An can understand your needs and requirements more clearly and collect much more valuable advises and recommendations through this festival.

Finally, Please let me say thank you again for all of your kindly supports, and my best wishes to you and your family.

Sincerely yours,

Cao Shi Fan Chairman and Chief Executive Officer Ping An P&C Insurance Company of China, Ltd.

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